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    Critical product announcements

    OS and Browser requirements to support custom domains in Freshservice
    Due to a recent update by Letsencrypt, their root certificate Identrust-DST-Root-CA-x3 will not be valid from 30th September 2021. If you are using a custom...
    Wed, 29 Sep, 2021 at 10:48 PM
    Deprecation of Password-Based Authentication for Google & Microsoft Email
    Google and Microsoft are going to deprecate support for username and password based authentication for email. Going forward, only OAuth-based authentication...
    Wed, 7 Dec, 2022 at 6:38 PM
    Freshservice List of Migration Items - May 2022
    We are migrating some of our systems and features to an upgraded system for improved services and an uninterrupted IT service management experience. The ...
    Mon, 14 Nov, 2022 at 5:06 AM
    Freshservice List of Migration Items - November 2022
    We are migrating some of our features and offerings to an upgraded version. The details of these upcoming migrations and their impact are listed below.  D...
    Tue, 15 Nov, 2022 at 1:27 PM
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