This could be due to leading spaces in the filter values. For example, when field values like 'Company', 'Department', 'Agent groups'...
Wed, 24 Jan, 2024 at 12:28 PM
Data exports and report/widget schedules within Analytics get generated according to the below SLAs from the scheduled trigger time. Activity Frequen...
Wed, 24 Jan, 2024 at 7:59 PM
This occurs when an agent lacks adequate accesses to specific modules. For example: When an agent attempts to access ticket reports but lacks the p...
Wed, 24 Jan, 2024 at 12:39 PM
In some reports, where ticket status is shown against time metrics such as 'Time spent by agent' the report may show the status of a closed ticket a...
Thu, 1 Feb, 2024 at 2:01 PM