Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...
Thu, 1 Dec, 2022 at 12:27 PM
Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd 2020. ...
Thu, 1 Dec, 2022 at 12:27 PM
Apart from the usual ticket fields like the requestor’s email, subject and description, you can customize the fields in any of your forms to suit your needs...
Wed, 16 Dec, 2020 at 2:18 PM
Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...
Thu, 1 Dec, 2022 at 12:28 PM
By default, every ticket in Freshservice is in one of 4 statuses: Open Tickets: They are tickets that immediately need the attention of your support agents...
Thu, 1 Dec, 2022 at 12:28 PM
Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...
Thu, 1 Dec, 2022 at 1:46 PM
Templates allow administrators to pre-fill new ticket and change forms with specific values. These are standard operating procedures for frequently occ...
Thu, 1 Dec, 2022 at 1:48 PM
Note: We've updated our pricing and packaging. This feature is available on Garden, Estate & Forest plans for customers who signed up before Nov 2n...
Thu, 2 Jun, 2022 at 12:22 PM
Ensuring a good self-service experience includes creating compact, neat forms for your end-users to fill. You would also want to add external documentation ...
Thu, 1 Dec, 2022 at 12:29 PM
Ensuring good self-service includes creating compact forms for your end-users to fill. With multi-select dropdown, users can select multiple options for a...
Thu, 1 Dec, 2022 at 12:29 PM
