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    Form fields and Form templates

    Setting up form fields for tickets, problems, changes and releases
    Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...
    Thu, 1 Dec, 2022 at 12:27 PM
    Using Dependent Fields with Tickets, Problems, Changes and Releases
    Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd 2020. ...
    Thu, 1 Dec, 2022 at 12:27 PM
    Different types of ticket fields and what they do
    Apart from the usual ticket fields like the requestor’s email, subject and description, you can customize the fields in any of your forms to suit your needs...
    Wed, 16 Dec, 2020 at 2:18 PM
    Understanding Dependent Fields
    Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...
    Thu, 1 Dec, 2022 at 12:28 PM
    Customizing Helpdesk Statuses
    By default, every ticket in Freshservice is in one of 4 statuses: Open Tickets: They are tickets that immediately need the attention of your support agents...
    Thu, 1 Dec, 2022 at 12:28 PM
    Using Dynamic Sections in Ticket Forms
    Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...
    Thu, 1 Dec, 2022 at 1:46 PM
    Creating Ticket and Change Template
        Templates allow administrators to pre-fill new ticket and change forms with specific values.  These are standard operating procedures for frequently occ...
    Thu, 1 Dec, 2022 at 1:48 PM
    Create No-Code Dynamic Forms with Business Rules
    Note: We've updated our pricing and packaging. This feature is available on Garden, Estate & Forest plans for customers who signed up before Nov 2n...
    Thu, 2 Jun, 2022 at 12:22 PM
    Setting up rich-text sections with content fields
    Ensuring a good self-service experience includes creating compact, neat forms for your end-users to fill. You would also want to add external documentation ...
    Thu, 1 Dec, 2022 at 12:29 PM
    Setting up Multi-Select Dropdown for Incident, Service Catalog and Change Forms
    Ensuring good self-service includes creating compact forms for your end-users to fill.  With multi-select dropdown, users can select multiple options for a...
    Thu, 1 Dec, 2022 at 12:29 PM
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