Freshservice offers custom fields for tickets, problems, changes, and releases in addition to the default fields. Use custom fields to capture additional co...
Mon, 30 Jun, 2025 at 2:44 PM
Dependent Fields help set up deeper ticket categories. With dependent fields, introduce hierarchy in your field choices and organize them into categories, s...
Wed, 9 Oct, 2024 at 4:52 PM
When it comes to ticket management in Freshservice, the ability to customize ticket fields can be invaluable in streamlining your workflow and improving cus...
Tue, 25 Apr, 2023 at 11:54 AM
Dependent Fields help set up deeper ticket categories. With dependent fields, introduce hierarchy in your field choices and organize them into categories, s...
Wed, 9 Oct, 2024 at 4:12 PM
By default, every ticket in Freshservice is in one of 4 statuses: Open Tickets: These are tickets that immediately need the attention of your support agent...
Tue, 18 Feb, 2025 at 9:24 AM
You can make your ticket form dynamic so that the fields change based on the user input. In Freshservice, you can add dynamic sections to any custom drop-...
Wed, 3 Apr, 2024 at 4:12 PM
Templates allow administrators to pre-fill new tickets and change forms with specific values. These are standard operating procedures for frequently occurr...
Wed, 3 Apr, 2024 at 4:16 PM
Forms are the building blocks of any service management tool and it’s important that they too evolve, over time. This leads to users being burdened to creat...
Fri, 11 Jul, 2025 at 7:27 PM
Ensuring a good self-service experience includes creating compact, neat forms for your end-users to fill. You would also want to add external documentation ...
Wed, 27 Sep, 2023 at 3:37 PM
Use multi-select dropdown fields to create an experience that allows users to select multiple options for a field from the dropdown. Multi-select dropdown f...
Wed, 9 Oct, 2024 at 3:37 PM
