Form fields and Form templates

Apart from your default ticket forms, Freshservice lets you customize and add additional fields for tickets, problems, changes, and releases. These are call...

Dependent Fields give you an easy way to create deeper ticket categories and identify the biggest types of issues that clog your support. With Dependent F...

When it comes to ticket management in Freshservice, the ability to customize ticket fields can be invaluable in streamlining your workflow and improving cus...

Dependent Fields give you an easy way to create deeper ticket categories and identify the biggest types of issues that clog your support. With Dependent F...

By default, every ticket in Freshservice is in one of 4 statuses: Open Tickets: These are tickets that immediately need the attention of your support agent...

You can make your ticket form dynamic so that the fields change based on the user input. In Freshservice, you can add dynamic sections to any custom drop-...

    Templates allow administrators to pre-fill new ticket and change forms with specific values.  These are standard operating procedures for frequently occ...

Forms are the building blocks of any service management tool and it’s important that they too evolve, over time. This leads to users being burdened to creat...

Ensuring a good self-service experience includes creating compact, neat forms for your end-users to fill. You would also want to add external documentation ...

Ensuring good self-service includes creating compact forms for your end-users to fill.  With multi-select dropdown, users can select multiple options for a...