How do I import agent information? Navigate to Admin → User Management → Agents, and click on Import. If your account has more than one workspace, then na...
Tue, 3 Oct, 2023 at 3:15 PM
You can access the User ID (or the Responder ID) for an agent in Freshservice using a couple of easy steps.
Go to Admin> Agents and click on ...
Thu, 1 Dec, 2022 at 12:25 PM
How do I export agent information? Navigate to Admin → User Management → Agents, and click on Export. If your account has more than one workspace, navigat...
Tue, 3 Oct, 2023 at 3:16 PM
When end users send emails from different email IDs, it can create duplicate requester entries in Freshservice. This can make it difficult to track requests...
Fri, 5 Apr, 2024 at 4:40 PM
Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents in Freshservice. If you’re in an organizat...
Wed, 3 Apr, 2024 at 3:46 PM
Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents in Freshservice. Adding Agents to an Agent...
Wed, 27 Sep, 2023 at 3:32 PM
When a new contact (or requester) is created, they can be automatically associated with a company (or department) based on the domain in their email address...
Fri, 8 Feb, 2019 at 9:45 AM
In addition to adding departments/companies manually, you could also import all of your existing data from your previous setup or application. All you need ...
Mon, 13 Nov, 2023 at 6:17 PM