Freshservice IT Asset Management Plan

Modified on: Thu, 2 Apr, 2026 at 8:15 AM

The Freshservice IT Asset Management (ITAM) will be available for new Freshservice signups starting March 31, 2026. The article describes the plans for Freshservice IT Asset Management and how to calculate asset units.

Applicable plan for Freshservice IT Asset Management

The following table compares Asset management capabilities across the Growth, Pro, and Enterprise plans. Use this to determine which plan meets your organizational requirements for discovery and inventory.

		Growth	Pro	Enterprise
Discovery	Discovery for Windows, Mac and Linux	✅	✅	✅
	Discovery for Network, Cloud, Storage, and Infrastructure	✅	✅	✅
	Agentless and Agent-based Discovery	✅	✅	✅
Asset Inventory	Hardware Asset Management (HAM)	✅	✅	✅
	Asset Lifecycle Management	✅	✅	✅
	Configuration Management Database (CMDB)	✅	✅	✅
	Workflow Automation	✅	✅	✅
	Contracts and Purchase Orders	❌	✅	✅
	Software Asset Management(SAM)	❌	✅	✅
	SaaS Discovery	❌	✅	✅
	Software Asset Normalization and Enrichment	❌	✅	✅
Dependency Mapping	Service Discovery	❌	❌	✅
	Application Dependency Mapping	❌	❌	✅
	Business Service Mapping	❌	❌	✅

What is an Asset Unit (AU)?

An Asset Unit (AU) is the standard measurement for IT Asset Management (ITAM) capacity. Different asset types consume different AU values based on the effort and resources required to manage them.

How AU consumption is calculated

Each asset type is assigned a specific AU count. When you add an asset to the system, it consumes a defined number of AUs from your total capacity.

Asset Type	Cost in AU
Server / VM / Network	4
Desktop / EUC / Mobile	1
SaaS User	1
Container / Function	1/2
Archived Devices	1/25
Physical Assets (Non IP)	1/25
Storage (5 TB discovered)	1/5
Mainframe / Mid range	400