Some of the frequently asked questions (FAQs) related to the Connector Apps in Freshservice are addressed in this article.
- What are tasks? And how is that relevant for billing and payment when the customer starts using the live app?
A task is any operation that happens between two apps. For example: To create an onboarding request in Freshservice, one task is consumed to check if the employee status is active, and another task to search the employee data in Freshservice. One workflow can have multiple tasks. - Is free trial available for the integration once it's live?
Yes. You are provided 500 tasks as free trial for any connector app. After 500 tasks have been consumed, you can purchase the add-on to get additional tasks. - How should I monitor my task consumption?
You can view available tasks and consumed tasks within the Overview dashboard in the app. You will receive an email when you are closer to consuming all your tasks. - What happens when I consume all my tasks?
After you exhaust this limit, all your workflows will stop working. If you are signed up for auto-recharge, there will be an auto-purchase of tasks once all tasks have been consumed, so there’s no delay in service. - How do I pay for these tasks? What is the price point for the apps under Connector Apps?
USD 80 recurring add-on for 5000 tasks. You can buy multiple packs and it is tied to your parent billing period. - How can customers purchase additional packs for the data sync app?
Customers can purchase the add-on via the subscription page or by reaching out to their CSM/Support. - Will my additional pack be carried forward?
No. All additional packs have validity until the end of your billing cycle regardless of the date of purchase. - Does the session expire every month?
Tasks refresh at the end of the billing cycle. The number of tasks depends on what you have purchased. - Do I have to purchase tasks for each app under Connector Apps separately?
No, the tasks can be consumed across multiple apps that you use. - What happens in case a sync fails?
Failed jobs are available on the customer dashboard. We can investigate from our end to ensure any error is fixed and your data is up-to-date. - Who do I reach out to if I have any queries regarding these apps?
You can reach out to [email protected]. Our team will evaluate your requirements/query and get back to you.
