Note: This article is on the new revamped Sandbox which will be available for Enterprise plan customers from April 29, 2024. For Freshservice's legacy Sandbox click here. Click here to learn more about its phase-out plan.

Inward Sync maintains a record of all the Config Sets that have been synchronized from the source to the target. With inward sync users can track the status of the latest syncs done to or from an instance. 


Inward sync lists changes incoming into an instance. For example, if there are three instances namely Prod, Dev, and Test. The inward sync for the Prod instance only lists those config sets that come in from Dev and Test instances.


Similarly, the inward sync for the Dev instance only lists all the config sets that come in from the Prod and Test instances.


Where can one view inward sync? (global & workspace specific settings)


Inward sync is a record of incoming changes (configurations) and therefore can be viewed from the target only. This can be viewed in Sandbox -> Inward Sync to view the list of configurations that were synced to the target.



Who can view Inward Sync?
Important Note: Sandbox is only accessible to IT agents and not to Business agents 

(Read more about the difference between IT agents and Business agents)

In workspace specific settings    

  • Play god and Workspace admins have view access.     

  • Admins with view access can view syncs initiated to this workspace.     

    

In global settings    

  • Play god admins have view access.    

  • Play god admins can view syncs initiated to a global workspace. (Note: Global configurations initiated from workspace levels are not included here.)    

    

In restricted workspace settings    

  • Restricted workspace admins have view access.    

  • Restricted workspace admins can view syncs initiated to this workspace.



What are the different statuses displayed in Inward Sync?

  • In Progress: Indicates that the sync is in progress.

  • Successful: Indicates that the sync is completed, and all items in the config set are successfully moved to the target.

  • Partially Successful: Indicates that the sync is completed, but that at least one config has failed to sync due to errors.

  • Failed: Indicates that all configurations fail to sync.


FAQs:

  1. Why is Inward Sync important?

Inward Sync is helpful to get a summary of all the config syncs that come into an instance.

  

  1. Who has access to view inward sync? 

Users who have access to the target instance can view inward sync.


  1. What happens when the user does not have access to the target instance?

No access screen is displayed.