Note: This article is on the new Sandbox 2.0 which is currently in Private Beta. For Freshservice's legacy Sandbox click here.

  1. When the user is within a local Workspace    

  • Play god and workspace admins have access to view Sandbox.    

  • Play god admins can create a Sandbox.    

    

  1. When the user is in a global workspace    

  • Play god admins have access to view Sandbox.    

  • Play god admins can create a Sandbox.


  1. When the user in a Sandbox is in a restricted workspace    

  • Only restricted workspace admins have access to view Sandbox.    

  • Play god admins can create a Sandbox.


Note: Only admins with play god permissions can edit or delete a Sandbox. Once deleted, a Sandbox cannot be retrieved, and all the changes are lost forever.