Note: This article is on the new revamped Sandbox which will be available for Enterprise plan customers from April 29, 2024. For Freshservice's legacy Sandbox click here. Click here to learn more about its phase-out plan.

Important Note: Sandbox is only accessible to IT agents and not to Business agents 

(Read more about the difference between IT agents and Business agents)

  1. In workspace-specific settings

  • Play god and workspace admins have access to view Sandbox.    

  • Play god admins can create a Sandbox.    

    

  1. In global settings

  • Play god admins have access to view Sandbox.    

  • Play god admins can create a Sandbox.


  1. In restricted workspace settings

  • Only restricted workspace admins have access to view Sandbox.    

  • Play god admins can create a Sandbox, if they are added to the Sandbox.


Note: Only admins with play god permissions can edit or delete a Sandbox. Once deleted, a Sandbox cannot be retrieved, and all the changes are lost forever.