When to Use Forced Sync?

If you notice differences between the number of devices scanned by the probe and those missing in the CMDB, it's time for a Forced Sync.

Some devices were successfully scanned via the probe and did not show up in the inventory. 

Understanding Forced Sync: What Does It Do?

Force Sync automatically pushes all the devices scanned by the probe into the Freshservice inventory. This eliminates the need for manual entry and ensures accuracy and efficiency in inventory management.

Please find the steps below to perform the Force Sync. 

  1. Kindly open the AD server where the Probe is installed.

  1. Open the Probe application; on the top right, click on the Settings button.