Detailed list of features accessible to business agents
Modified on: Tue, 29 Aug, 2023 at 1:28 PM
A business agent belongs to non-IT/business teams like HR, Finance, Facilities, Legal, Admin, Sales, Marketing, etc., and utilizes the business agent add-on license. This article lists a detailed set of product capabilities accessible to business agents. Please read this article to understand the high-level capabilities available for business agents.
* Business agents can only view tickets in IT workspaces but cannot be assigned tickets. Existing Pro/Enteprise agents if converted to business agents will lose access to all their historical tickets as they will become unassigned.
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