Summary
While managing a Major Incident, it is vital to proactively keep your customers and end-users updated. Doing so would pre-empt the flood of tickets to your IT Service Desk or Support channels. This will also comfort customers & other end-users that the organization is actively looking into the issue and working towards a resolution – thereby protecting the brand.
Freshservice empowers you to update your customers and other end-users through the Status Page. The Status Page displays the status of the services that you have configured from within Freshservice, and are relevant to your audience. So, when you want to publish an incident to the Status Page or update an existing incident, you can do so from within the incident details page.
Follow the instructions in this article to set up the Status Page. Next: Set up collaboration apps
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