Note: This feature will be available in Beta from June 10, 2023 onwards.

Existing users of Freshstatus

We are working towards migrating your data from your existing Freshstatus account to the Status Page. This will take a few more weeks. We shall keep you updated. 

New users of Status Page

  1. Head to Admin >>> Channels >>> Status Page

2. Choose a name and a url for the Status Page

3. Explore advanced customization options for white-labeling your Status Page.

4. Add services – individually or grouped – to publish on the Status Page.

5. As and when you add services, the preview pane on the right will display what the page will look like to your subscribers.

6. Give a name to the group, and choose whether to add services or sub-groups and add services to those sub-groups.

7. The preview pane on the right will show you the hierarchy of services as per the way you organize them. In this example, US East is a group under which Acme Platforms service and Payroll subgroup are grouped together. Payroll subgroup has two services listed under it i.e. AWS Cloud Storage & AWS Load Balancer.

8. Use the Add and Reorder buttons to add more services to the Status Page or reorder the services.

9. To further customize the Status Page, explore the second tab – Customizations. From here you can not only update the general settings, but also:

  • Brand identity
  • Domain url
  • Support
  • Footer
  • SEO
  • Google Analytics

10. Now that you have set up the Status Page, add its subscribers. Head to Admin >>> Status Page >>> Manage Subscribers


12. You can either add one or multiple subscribers by adding their emails or by importing a CSV file for bulk updates.

  • To add subscribers by email, type out their email address and select the services that they need to be subscribed to.

  • To import subscribers using a csv file, choose the import option. Upload the file and select the services you'd like to subscribe these accounts to. 

Note: Freshservice provides double verification for adding a subscriber to Status Page. After you add a subscriber, they would receive an email asking them to verify their email address. Only if they click on the given link to confirm that the given email address is indeed their and is correct, will they receive status updates. 


13. To control who can subscribe to the Status Page, head to Settings and configure the access controls.

14. Your subscribers would want to be notified about incident development. Configure email notifications for subscribers by heading to Admin >> Email Notifications.

15. Scroll down and configure the conditions based on which your subscribers would receive email notifications.

16. You can also customize the email content by specifying the incident details using placeholders.

Next: Set up collaboration apps

Previous: Preparing to work on a Major Incident