An important part of managing the Discovery Probe is to stay up-to-date with the Probe status, configuration, and schedules to ensure everything is up and running.
Probe Email Alerts enables you to track all activities related to scan errors, inactivity, and scheduled scan summaries, so you never miss out on any updates. This helps the respective agent or team to stay informed and take necessary actions to avoid any disruptions.
Note: This feature will be available from Oct 31st, 2022 for probe version 4.14 and above.
Types of Probe alerts
Types of Probe Status
Steps to configure email alerts
Navigate to Admin → Asset Management → Discovery
Select the Probe tab.
To turn on the Probe email alerts, click on the Edit icon across the configured probe. On the side bar, enable the email alerts toggle to receive the notification from the Probe.
Now choose a particular agent/requester from the Recipients drop-down field to whom notifications will be sent across.
Note: We can send email alerts upto 10 recipients for each probe configured.
Select the checkboxes below based on your requirements.
a.Receive error report
The error report is turned on by default to proactively notify admins about issues encountered during scans. For example - SCCM probe scan error due to invalid configurations as shown below
b.Receive inactivity report if the probe is inactive for X amount of days.
The probe polls Freshservice every hour to ensure that an active connection is maintained. If the probe fails to communicate with Freshservice over a specified number of days, an inactivity report will be sent notifying the respective recipients, and the probe will be moved to the inactive state.
Note: The number of days for the inactive report should be between 1 to 99.
The inactive time period will be considered as 2 days if it isn’t explicitly specified.
c. Receive scheduled sync summary report.
The sync summary report provides information about the last performed scan for both the standard probe and SCCM probe scans. It includes details such as the number of devices successfully scanned and associated scan errors, if present. Domain and IP range scan summaries are also included for the standard probe.
6. Finally, hit the save button to update the configuration.