To change the subscription’s plan, click Change Plan. R from "Choose a plan page." Click Buy Plan across the plan of your choice.
When you click on Buy Plan against a lower priced plan, a pop-up is shown with the list of features and their data which you’ll lose. Click on Confirm to proceed with the plan downgrade.
Change the billing frequency by selecting the required value from the Billing cycle dropdown. If you choose a smaller billing duration (for example, if you move from quarterly to monthly), then your subscription change request will be scheduled for the end of the current billing period.
Specify the number of agent licenses to be purchased, select the required addons and their license quantities from the Add-ons section.
Review the Subscription summary section on the right side. The Total Cost displays the billing amount for the next billing period. The ‘Effective from …’ date displays when the requested subscription changes will be effective.
Click on Update Subscription to proceed with the changes. A banner will be displayed stating that the subscription change request has been scheduled for the end of the current billing period and the date when this subscription change will be effective. Click on View Request to check the subscription changes you have requested.
To remove the scheduled subscription change request, click on Cancel Request. A confirmation message will be displayed when the scheduled subscription change is removed.