Note: Freshservice account signups, created effective from September 2022, can view and manage their subscriptions in the Neo Admin Center. Those created prior will get updates in the subsequent months.


  1. A Freshservice account admin can click on Admin → Account Settings → Plans & Billing which launches a new tab where all the subscriptions to be managed are displayed.

 

  1. In the My Subscriptions tab, click on Manage Plan across current active plan. You will be redirected to subscription edit page to modify subscription details.

  2. Select Change Plan to choose a different plan of your choice. You will be redirected to Choose a plan page to review the features and addons available. 

  3. To change the billing cycle select the required value from the Billing dropdown and click Buy Plan to upgrade to the respective plan. 

  4. In the Add-ons section, select the required add-ons and their license quantities. 

  5. Review the Subscription summary section on the right side. The Prorated Transaction Value displays the additional amount to be paid for the requested subscription changes for the rest of the billing period. 

  6. Click on Update Subscription to proceed with the changes and select Confirm on the confirmation pop-up.

  7. The updated subscription details can be viewed on the My Subscriptions tab once subscription change request is processed. The corresponding invoice will be available in the Invoices tab.