Perform operations on users, incidents, service and escalation policy .


Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows. The list of actions supported for this app includes:

User Management    

  1. Create A User

  2. Delete A User

  3. Get A User By An Email

  4. Get A User By Id

  5. Update A User

Service Management    

  1. Get A Service By Name

Escalation Policy Management    

  1. Get An Escalation Policy By Name

Incident Management    

  1. Acknowledge An Incident

  2. Add Note To An Incident

  3. Create An Incident

  4. Escalate An Incident

  5. Get An Incident

  6. Reassign An Incident

  7. Resolve An Incident

  8. Snooze An Incident

  9. Update An Incident

Installation Instructions

Create an API Key

  1. In the PagerDuty web app, navigate to Integrations → API Access Keys under Developer Tools.

  2. Click Create New API Key.

  3. Enter a Description to help you identify the key later.

Note : Make sure the Read-only API Key is unchecked. If you check the key then you will be able to only use GET actions.

  1. Click Create Key.

  2. Copy the API Key from the popup .

Using Inline credentials in PagerDuty orchestration app

  1. Navigate to the installation screen of the orchestration app

  2. Click on the credential dropdown and select Inline Credentials, 

  3. Paste the API Key .