Maintain the reliability, availability, and performance of your Amazon CloudWatch instances by collecting monitoring data into Freshservice. Amazon CloudWatch is a monitoring and observability service built for DevOps engineers, developers, site reliability engineers (SREs), IT managers, and product owners.
Configuration in Freshservice:
Note: Do not edit the preconfigured payload in Freshservice.
Configuration in AWS:
Go to Services -> Simple Notification Service in AWS console
Choose Topics – > Create Subscription - The topic that is provided in Cloudwatch alarms
In ‘Create Subscription’ page - select https protocol and provide the alerts URL from FS frontend and Select Enable Raw Message Delivery checkbox
As soon as the subscription is saved, AMS will send a confirmation call from the backend.