Maintain the reliability, availability, and performance of your Amazon CloudWatch instances by collecting monitoring data into Freshservice. Amazon CloudWatch is a monitoring and observability service built for DevOps engineers, developers, site reliability engineers (SREs), IT managers, and product owners.

Configuration in Freshservice:

  1. Click on Admin > Alert Profiles > Create a New Alert Profile or open an existing Alert Profile.

  2. Click on Add Integration to select the tool to integrate with

  3. Select Amazon CloudWatch in the tool selection page.

  4. Get the Endpoint URL and the Auth header for Amazon CloudWatch by following the integration setup

  5. Note: Do not edit the preconfigured payload in Freshservice.

Configuration in AWS:

  1. Go to Services -> Simple Notification Service in AWS console

  1. Choose Topics – > Create Subscription - The topic that is provided in Cloudwatch alarms

  1. In ‘Create Subscription’ page - select https protocol and provide the alerts URL from FS frontend and Select Enable Raw Message Delivery checkbox

As soon as the subscription is saved, AMS will send a confirmation call from the backend.