Contract management app
With the contract management app, you can easily track the time spent by agents on tickets based on department. To set contract management app, you need to go to admin>App>contract management app>provide domain and API key (from your profile settings)
You can set contract hours and threshold hours for billable and non-billable items.
As soon as a ticket is assigned to the relevant department, the timer on the widget will display the threshold hours and remaining contract hours. Learn more
If you cannot find a modern alternative to Freshplugs in the above list or face any issue configuring the above, please feel free to reach us at firstname.lastname@example.org.