Restrict closure/resolution of tickets on non-completion of tasks with closure rule
Service tickets are dependent on the associated tasks. If tasks are incomplete and ticket is closed by mistake, the multiple departments associated with the ticket will lose track of the progress. To restrict any agent from completing a ticket without completion of service tasks:
Restrict closure/resolution of tickets on non-entry of time
While completing a service ticket, you can ensure that the agent adds time entry. With the closure rule, you can set conditions for resolving or closing the ticket. The closure rule works for incidents, service tickets, and problems
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