When you integrate with third-party tools, you might want to fetch data from these tools to further define and configure nuanced workflows. With JSON parser node, parse information from all tools you integrate with and use them to better define your workflows in Freshservice.
What are JSON Parser nodes?
The JSON Parser node enables you to parse any JSON payload within the workflow context and use the outputs with the following conditions and actions.
With JSON Parser nodes you can capture responses from Orchestration apps and Web Request nodes to use them within the workflow conditions and actions.
A JSONPath is a query language for JSON. Outputs can be generated automatically or configured manually using JSON path expressions.
A JSONPath expression specifies a path to an element (or a set of elements) in a JSON structure. Paths can use the dot notation. The leading $ represents the root object.
Eg: $.Address.city.name refers to Bengaluru from the above payload.
Other JSON elements are described below with a sample ticket payload.
"subject": "Ticket Title",
"name": "Logitech Mouse",
"name": "Dell Monitor",
To explore more use cases, do refer to the articles here.