Incidents raised can be of types, with a combination of Urgency, Impact & Priority. Organisations ensure that certain incidents which are high priority & high Impact or any other combination which stands critical to the organisation are resolved quickly and must be brought to the notice of stakeholders. Creating an incident-specific group ensures quick collaboration and thus resolution of such incidents.
This sample use case demonstrates how to post a message to a dedicated workplace group when a major incident is raised.
Image: Workflow overview
Image: Workflow overview
Create an event when an incident is raised.
Using the condition node check and determine if its details need to be posted to a workplace group
Now, pull in the app node which will have the following configuration:
App Name: Workplace – Orch.
App Action: Lookup group using the group name.
To validate if the group exist, condition node is added to check if the status code is 200.
Now, pull in the app node again, which will have the following configuration:
App Name: Workplace – Orch.
App Action: Select the group from the App field.
App Action: Write a message to be posted in the group.
Validate if the incident was posted successfully using the condition node.
Finally, add a confirmation note on the Ticket.
