Note: This integration is available only for SaaS Management.
Freshservice’s direct integration with Dropbox for SaaS Management enables you to track and manage users using Dropbox directly within Freshservice. Integrating with Dropbox enables you to:
Track your Dropbox for Business plan and the current usage of that plan
Track users and how frequently they use Dropbox (not just by login, but also create/update files in Dropbox) to identify inactive users for deprovisioning
This integration requires the SaaS Management Add-on. Know more
Note: You need to have a Dropbox for Business plan for this integration to work. Only Dropbox admins can configure the integration.
Setting up the Dropbox integration with Freshservice
Go to Admin -> Apps -> Dropbox-SaaS Management and install it.
Once it’s installed, click on Add New
Using Config Name, give a unique name for this account’s integration with Freshservice. This name is only for your reference to manage your integrations with multiple zoom instances.
Paste the Token from the Dropbox admin console
Steps to get the Dropbox Token
Navigate to the developer portal and click on Create App
Create an app with Scoped Access to Full Dropbox, give a name to the app, and complete app creation
In the permissions tab, provide the following permissions for the app
For the Authentication to the App, generate an access token with no expiration
Enable the SaaS Discovery section and provide the Freshservice Domain Name & the Agent API Key.
Note: To know more about what SaaS Discovery is, click here.
Once the verification is successful, Click Add and complete the installation by clicking on Install