You would be able to perform the below actions when performing bulk actions. You can change:
● Status
● Priority
● Group
● Category
● Agent
● Department
● Custom Dropdown Fields
● Custom Dependent Fields
● Bulk Reply to tickets
You would be able to perform the below actions when performing bulk actions. You can change:
● Status
● Priority
● Group
● Category
● Agent
● Department
● Custom Dropdown Fields
● Custom Dependent Fields
● Bulk Reply to tickets
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