In situations where an agent might need to monitor a ticket which is assigned to another agent in the team, the ‘Add watcher’ feature can be used.
When you are added as a watcher to a ticket, you will receive email notifications when there is activity on the ticket, like the addition of a note, a change in status, etc.
What is the purpose of adding a watcher to a ticket?
Modified on: Sun, 22 Sep, 2019 at 4:18 PM
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