There may be times when you might want to follow the progress on a ticket, even if it’s
assigned to another agent in your team. In Freshservice, you can ‘watch’ specific tickets and
even add your fellow agents as watchers.
If you’d like to add yourself as a watcher on a ticket, go to it’s detailed view and click the star
icon from the top navigation pane. Then click on the Add users field and select ‘Me’. To add a
fellow agent, select their name from the list.