Using the workflow automator, you can choose the condition block to be as Requested Items include and enter the service item details. After this, you will see an option to add sub condition, clicking on that you should be able to set conditions based on a specific field within the service item as shown below:
How can I trigger automation based on a specific field in a service item?
Modified on: Sun, 22 Sep, 2019 at 4:11 PM
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