Can I add custom fields to a service item? If yes, then how?

Yes, we can add custom fields to a service item by following the steps below. 

1. Navigate to Admin. 
2. Under the Service Management section, go to the Service Request Management sub-section, and click on the Service Catalog option.
3. Click on the required Service Item.
4. Select the Custom Fields tab to add a new field to the Service Item.
5. Choose the type of field you want to add (e.g. text, dropdown, checkbox, date).
6. Enter the name for the custom field and any other relevant details (e.g. options for a dropdown field).
7. Click on "Save" and choose to save it as draft or publish the changes.