Through Email commands, we can add private note to a ticket by replying from the mailbox. For more information around Email Commands please click on the below link https://support.freshservice.com/support/solutions/articles/157152-performing-actions-on-tickets-using-email-commands
Can an agent reply from their mailbox and have it added as a private note instead of a public note?
Modified on: Wed, 18 Sep, 2019 at 6:01 AM
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?
