Based on the visibility that has been set for a Canned response, Administrators would be able to share the Canned response with a group of agents or all agents in the helpdesk.
For further information, you can refer to the below solution article:
If an agent creates a Canned Response, is there a way to send it to all agents?
Modified on: Thu, 7 May, 2020 at 4:14 PM
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