You can configure this from the workflow automator. Create a new ticket automator under Admin-->Workflow Automator-->New ticket automator. Set the event as “Priority is changed from Any to Any”. Now add an action block and choose the action as “Send email to requester” and enter the email that needs to be triggered to the requester.
How can I notify the requester about a change in Ticket Priority?
Modified on: Wed, 18 Sep, 2019 at 4:32 AM
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