You can configure this from the workflow automator. Create a new ticket automator under Admin-->Workflow Automator-->New ticket automator. Set the event as “Customer Satisfaction rating is Negative”. Now add an action block and choose the action as “Send email to agent” and choose the manager’s profile from the same.
How can I send an email to a manager when negative feedback (survey) is received?
Modified on: Wed, 18 Sep, 2019 at 4:31 AM
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