How do I notify agents when a ticket is created on my Freshservice?
Modified on: Mon, 4 May, 2020 at 2:08 AM
Please navigate to Admin-->Email Notifications and enable the “New Ticket Created” notification for Agents. Once you enable the notification, please add the agents who have to receive notifications into the “Notify Agents” list.
Did you find it helpful?
Can you please tell us how we can improve this article?
Right-size your service management quickly and effectively