Please check to see if the password reset email is in the spam/trash folder of your mailbox. If the email is still not available in the spam/trash folder, try to clear cookies and cache and trigger a ''Reset your password'' email once again. For doing this, open your Freshservice portal login page and click on ''Reset your password'' button after entering the Email id and check your inbox now. If the email is still not present in your mail inbox, you can reach out to us at for further assistance.