Your organisation would provide the URL for your service desk which would be in the format:

You have access to your service desk’s knowledge base and announcements even before you

You’ll also be able to raise a ticket without logging in (you’ll be prompted to provide your
official email address), but you will need to login in order to track a ticket you’ve raised.
Click on “SIGN IN” in the top-right corner to do so.

You can login to Freshservice using one of two options:

1. Your official email address and its password
2. Your official Google ID (if your organisation has integrated it with Google Apps)

Note: In case you happen to forget your login password, you can click on ‘forgot your
’ to get a password reset link mailed to your email address.