Your organisation would provide the URL for your service desk which would be in the format: <yourcompanyname>.freshservice.com. You have access to yo...
Mon, 7 Mar, 2022 at 10:12 AM
The service desk admins and agents in your organisation want you to resolve some issues on your own. To help you with this, they provide solution articles i...
Mon, 7 Mar, 2022 at 10:27 AM
Click on the New Ticket button to access the ticket submission form. Although you can access the form even without logging in, it is recommended that you D...
Mon, 7 Mar, 2022 at 2:06 PM
The Service Catalog consolidates all the services that you, as an employee, are entitled to. The catalog makes it easy for you to request for services by pr...
Mon, 21 Aug, 2023 at 4:21 PM
Your IT department might sometimes need to update/alert you about upcoming events like server migrations, possible downtimes etc. They can do this by postin...
Mon, 7 Mar, 2022 at 2:10 PM
Announcements are important for IT departments to communicate with their users about upcoming events, such as server migrations, scheduled maintenance, and ...
Mon, 8 May, 2023 at 2:15 PM
