Welcome to Freshservice! We’re excited to have you on board.

Freshservice merges ITIL best practices with a simple and intuitive user experience. As you use
it, you’ll discover that the refreshing interface packs a robust integration of ticketing and asset
management capabilities. Besides integrating core functionalities like Incident, Problem,
Change, Release, Service Request and Asset Management, Freshservice also lets you put
your Knowledge Base on the cloud.

We’ve prepared this playbook to help you get started with Freshservice. Along the way, it will
also give you some tips and best practices to help your team perform the best it can.

Note: You might not be able to access some of the features discussed here unless your
account administrator provides you with the necessary access.