IT assets can be added to the Asset Management module in Freshservice through multiple channels. This includes:

  • adding them manually
  • importing from a CSV
  • barcode scanning using the mobile app
  • using the Discovery Probe or Agent to discover assets

Any device discovered by the Discovery Probe or the Discovery Agent is considered a managed asset. This includes assets scanned using the SCCM integration in the Discovery Probe. 

A device is also considered a managed asset if it is added using other methods and is later updated using the discovery tools. 

Only the devices are considered managed assets and customers are not charged for the software discovered from these devices.

From Garden plan on, Freshservice allows you to add 100 managed assets for free. If you wish to add more managed assets, kindly take a look at the table to know more about our additional asset pricing. 

Note: All prices are exclusive of applicable taxes

Asset count (Charged monthly)USDEUROGBPAUDINRBRLZAR
Pack of 500 assets$7565