Freshservice has integrated with Google Calendar to let you add a task to your agents' Google Calendars.

To install this app,

1. Go to Admin → Apps → Get More Apps.

2. Locate the Google Calendar app and install it.

 





A quick guide to adding tasks to Google Calendar


  • Once Google Calendar has been installed, you will be able to assign tasks to your IT service desk's agents.
  • Open a ticket and click on add a task.
  • Add the required details and assign to an agent.
  • Remember to check Add to Calendar.
  • Click Add.


The task is now added to the agent's Google Calendar.

The image below shows how the Google calendar looks. Please note that another incident has been used here.



Faq's:


1. Is there a possibility of integrating Google Calendar with Fresh Calendar?

Kindly navigate to Admin > Apps and find the Google Calendar app which can be integrated with Freshservice.


2. Will I be able to select the event that needs to be synced with Google Calendar?

While having the application you will be able to select the event to which this should be synced.