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    Solution home Enterprise Service Management

    Admin Configuration

    Learn how to create new Journeys as an Admin, configure the initiator form, manage stakeholders, set up phases and activities, and publish the journey

    Publish a Journey
    IN THIS ARTICLE What Happens After Publishing? Journey Publish Validation Errors Common Journey Validation Errors Condition and Operation Validation Er...
    Tue, 1 Jul, 2025 at 11:32 AM
    Understanding Guest Profile in Journeys
    IN THIS ARTICLE How Guest User Profiles are Created Why guest profiles include a dummy mobile number Why the personal email is not stored in the profile...
    Thu, 3 Jul, 2025 at 11:59 PM
    Pre-Publish Checklist for Admins (Template-Based Journeys)
    Before publishing a journey, ensure to verify the following account-specific configurations: Assign workspaces – For each Ticket type activity, ensure it...
    Mon, 30 Jun, 2025 at 6:38 PM
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