This feature works the same way in Freshservice and Freshservice for Business Teams (FSBT). Rename the ServiceBot application in Slack to match your bra...
Fri, 14 Nov, 2025 at 11:05 PM
Collaboration is inevitable in a work environment. But when agents need to collaborate, switching between Slack and Freshservice hinders their productivity ...
Tue, 27 Dec, 2022 at 10:29 PM
If you are still using the Slack (legacy) or Servicebot (legacy) apps, we highly recommend you to migrate to the new and updated slack integration for Fresh...
Tue, 24 May, 2022 at 1:59 PM
When employees face issues and need assistance, they quickly hit up relevant channels on Slack to get immediate assistance. These queries become tricky f...
Wed, 2 Apr, 2025 at 6:38 PM
