New Gen Project Management

Create and associate a project or a project task to a ticket or change easily with a workflow automator.  Freshservice has a strong workflow automato...

New-gen project management is tightly coupled with service management. This enables the project manager and members to associate or link the project task or...

Associate projects or project tasks to keep track of what assets are needed to get the work done is impacted because of the project or task. A quick gui...

Running a project in Freshservice is super easy with the New-Gen project management module. Before we jump into the steps for creating a project and organiz...

Write test cases, organize them in multi-level folders. Pull multiple test cases to create a test run. Optionally, group multiple test runs into a test plan...

Statuses can be used in new-gen project management to represent various phases a task goes through from start to finish. Step 1: Create the status from pro...

Important - Workflow is by default disabled for accounts, Project manager needs to enable “Task workflows” from the project settings.  Task workflow i...

Properties of a task in the new-gen project management can be customized using Forms and Fields. A form is a collection of multiple fields that become prope...

Tasks in new-gen project management can be of various types. They can be epics, user stories, tasks, feature requests, bug fixes etc. This helps teams to ea...

Important - You can configure the workflow transitions only if you have created a custom workflow. Follow the steps to create a custom workflow What are st...