Alert Management In our organization, we already use Freshservice for IT Service Management. But we also have an IT Ops group that includes intern...
Wed, 12 Apr, 2023 at 3:44 PM
Notification A notification is a signal sent by a monitoring tool when the performance of the IT infrastructure component it is tracking crosses a certain ...
Thu, 11 Jan, 2024 at 10:33 AM
Summary Users will now be able to optimize resource utilization with the introduction of alert data archival policy. As per this policy, any alert in th...
Mon, 11 Mar, 2024 at 5:52 PM
This feature is currently available for customers of Freshservice who signed-up post March 18, 2024. Summary Automate conditional actions on alerts usi...
Wed, 27 Mar, 2024 at 5:05 PM
This feature is currently available for customers of Freshservice who signed-up post March 18, 2024. Scenario: In this scenario, we aim to promptly esc...
Wed, 27 Mar, 2024 at 4:57 PM
This article will be applicable for all existing users of Alert Rules To provide all users of alert management with the benefits of alert workflows, we ...
Tue, 24 Sep, 2024 at 8:56 PM
Summary With the new Alert Suppression feature, users can now prevent alerts from creating incidents or triggering notifications for known production issue...
Fri, 13 Dec, 2024 at 9:39 AM
