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    Solution home Support Guide: IT Service Management

    Collaborator

    Setting up collaboration apps
    Efficient collaboration is key to efficient incident remediation. Freshservice offers popular integrations such as Microsoft Teams, Zoom Meetings, etc. powe...
    Mon, 12 Feb, 2024 at 2:00 PM
    Collaboration on Tickets - MS Teams
    Freshservice and MS Teams integration has been elevated further to enable real-time ticket collaboration. The collaboration feature brings complete context ...
    Mon, 12 Feb, 2024 at 2:00 PM
    Setting up Zoom Meetings for incident management
    Summary  Resolve incidents faster by collaborating from within the incident detail page with Zoom Meetings. Freshservice enables users to collaborate...
    Thu, 8 Jun, 2023 at 5:47 PM
    Collaboration on Tickets - Slack
    Freshservice and Slack integration have been elevated further to enable real-time ticket collaboration. The collaboration feature brings complete context to...
    Mon, 12 Feb, 2024 at 2:00 PM
    Collaboration on Tickets - MS Teams Meetings
    Note: This feature is only available for the Pro and Enterprise customers.  Freshservice introduces an enhanced collaboration feature, enabling users to...
    Mon, 12 Feb, 2024 at 2:00 PM
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