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Empower your support team to work together and resolve customer issues faster.
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Engage with website visitors and product users for sales and customer success.
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Setup a cloud-based call center across 40 countries within minutes.
Freshsales
Align your sales and marketing teams to create better experiences with an all-in-one CRM.
Freshteam
Recruit and onboard top talent. Manage all employee data and time off in one place.
Freshworks Neo
Customize, extend, and unify experiences for your business.
Freshsurvey
Collect customer feedback for free without compromising on the essentials.
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Solution home
User Guide - Agent
Support Guide: Introduction to Tickets
Keyboard Shortcuts to Your Service Desk
Mon, 8 May, 2023 at 12:51 PM
Ticket Shortcuts
Mon, 9 Jul, 2018 at 11:07 AM
Support Guide: How to work with tickets on Freshservice
Thu, 20 Feb, 2025 at 2:48 PM
Filtering Tickets
Fri, 25 Aug, 2023 at 4:55 PM
Viewing and Updating Tickets
Tue, 18 Nov, 2025 at 5:53 PM
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