In order to enhance the performance of your helpdesk, Freshdesk will archive closed, inactive tickets. This way, every time the helpdesk pulls up ticket co...
Wed, 22 May, 2024 at 6:20 PM
You can mark tickets as spam or delete tickets automatically and manually. This way, unwanted tickets don't clutter your agents' ticket list, and y...
Thu, 13 Mar, 2025 at 12:48 PM
We have updated our Terms of Service (ToS), Privacy Notice (Notice) and Data Protection Addendum (DPA) which will become effective on March 18, 2019. We en...
Fri, 27 Mar, 2020 at 2:57 PM
We have updated our Privacy Notice ('Notice') that will take effect from October 1st, 2019. We encourage you to read our notice completely and let u...
Tue, 17 Sep, 2019 at 4:37 PM
We have updated our Terms of Service (ToS) and Privacy Notice (Notice), which will become effective on April 03, 2020. We encourage you to read them complet...
Fri, 27 Mar, 2020 at 3:14 PM
TABLE OF CONTENTS Use of Cookies What are Cookies? Why do we use cookies? Cookies served through our product on the agent portal Cookies served throug...
Mon, 27 May, 2024 at 11:53 PM
We have updated our Terms of Service (ToS) and Privacy Notice (Notice), which will become effective from May 25, 2020. We encourage you to read them complet...
Thu, 18 Jun, 2020 at 12:16 PM
We have updated our sub-processor page which will become effective on June 20, 2020. Please go through the page thoroughly and let us know if you have any ...
Fri, 5 Jun, 2020 at 9:21 PM
Let’s take the example of a customer sending his credit card number to your support asking for it to be updated. In addition to being visible to anybody wit...
Mon, 3 Jul, 2023 at 2:12 PM
