Service Desk Efficiency

With companies going all out digital during the pandemic, it turns out that their accounting & finance function is still struggling to keep up with othe...

Here's how you can set your Sales & Marketing Teams up for success in Freshservice: 1. Say hello to collaboration-friendly ticket inboxes   If...

With employees returning to work(or not), a digitally enabled workplace ensures a low-touch environment and a seamless employee experience. With the air of ...

Here is an interesting fact: 67% of HR executives who believe that HR has a strategic role in the business are likely to pursue digital transformation. And ...

Making legal service delivery streamlined not only ensures adherence to service level agreements but avoids legal conflicts. Legal teams are involved in a p...

Your IT service desk is the heart of the support operations of your company. It is the frontline for engaging with end-users, the face of your IT organizati...

Here are some best practice tips for teams in your Operations department that handle various processes such as procurement, supply chain, or production mana...

With information handling and distribution becoming more and more sensitive, the information security team is crucial in building a structured process to en...

Employees often need to request various types of documents, such as salary certificates, proof of employment, or other types of documents, for various re...

In an effort to deepen the capabilities of HR teams to start using Freshservice more efficiently, we have planned to go live with a line-up of features in t...