The following FAQs explain the capabilities, availability, pricing, and deployment options for Freddy AI Agent Studio:

1. What is Freddy AI Agent Studio?

Freddy AI Agent Studio is a platform within Freshservice that lets you build, deploy, and manage AI Agents that take action to resolve service requests. Instead of one generic assistant, you can deploy a workforce of specialized agents for IT, HR, and other business functions. These AI Agents understand requests in context, access the right data, and take action across workflows and systems.

2. How is this different from traditional AI assistants?

Traditional AI assistants respond to requests — they answer questions, suggest articles, and route tickets. Freddy AI Agent Studio enables AI Agents that act on requests. They understand context, trigger workflows, and complete tasks across your systems end to end. The result is faster resolution and less manual work for your team.

3. Do I need technical expertise to build agents?

No. The no-code builder and pre-built templates let your team create and customize agents without engineering effort. Define how agents understand requests, connect knowledge sources, and define actions — all without writing code.

4. Can AI Agents take action across systems?

Yes. AI Agents trigger workflows and execute tasks using workflows and integrations across your enterprise tools. At launch, 30 app integrations are available out of the box, with more on the roadmap.

5. Can I deploy multiple AI Agents?

Yes. You can deploy multiple domain-specific AI Agents across different functions — for example, an IT Agent for service desk requests and an HR Agent for employee policies. Multi-agent orchestration, where multiple agents coordinate on a single request, is on the roadmap and not part of the May launch.

6. What is the pricing for Freddy AI Agent Studio?
   We’re currently offering a promotion for Freddy AI Agent Studio as a Free Service* for a limited time for customers with Growth and Pro plans through September 30, 2026. Additional pricing details will be shared closer to the end of the promotional period. For more information, please contact your CSM.
   
   
7. Who can access Freddy AI Agent Studio?
   Freshservice Growth and Pro plan customers can access AI Agent Studio features from May 14th 2026. Access for Enterprise tier customers is planned for a subsequent rollout starting July 2026. We’re taking a deliberate approach to ensure that when Enterprise customers get AI Agent Studio, it fully meets the scale, complexity, and control they require.

This Promotional Offer qualifies as Free Services as outlined in our Supplemental Terms. Offer valid for qualifying customers through September 30, 2026.