TABLE OF CONTENTS

• Overview
• Why HTTPS matters
• Verify the support portal URL
• Best practices

Overview

When you access a support portal, the URL begins with either HTTP or HTTPS. HTTPS helps protect information exchanged between your browser and the support portal, such as login credentials, service requests, and attachments.

Why HTTPS matters

HTTPS (Hypertext Transfer Protocol Secure) encrypts data exchanged between your browser and the support portal.

HTTPS helps:

• Protect information transmitted between your browser and the portal.

• Verify the portal's identity through a security certificate.

• Prevent data from being modified during transmission.

Without HTTPS, information sent between your browser and the website may be exposed to unauthorized parties.

Verify the support portal URL

Before you configure a support portal URL:

1. Confirm that the portal URL begins with https://.

2. Verify that the URL matches your organization's support portal address.

3. Look for a padlock icon in the browser address bar.

4. Review the website address carefully before entering credentials or uploading files.

If the browser displays a Not Secure warning or the URL does not match the expected support portal address, do not proceed.

Best practices

• Access the support portal only through approved links provided by your organization.

• Bookmark the correct portal URL for future use.

• Verify the URL before entering credentials.

• Avoid using links from unexpected emails or messages without confirming their source.

• Report suspicious URLs or security warnings to your support team.