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Freshservice for MSP Connector Apps consume tasks each time an active recipe runs. If your account runs out of available tasks, recipes will fail and stop executing. To prevent interruptions, you can enable auto-recharge, which automatically adds task packs when your balance is low.
TABLE OF CONTENTS
Prerequisites
Before enabling auto-recharge, ensure:
The Connector App task add-on must be enabled.
An active online payment method for online billing accounts.
Note: If you are on an offline billing cycle, auto-recharge cannot be enabled directly from the product. Contact your Customer Success Manager (CSM).
How Auto-recharge works
Auto-recharge adds additional task packs to your account whenever your available tasks drop below a threshold.
Each pack contains 2,500 tasks.
Each pack costs USD $40.
Auto-recharge requires the Connector App task add-on to be already enabled.
If you are on an offline billing cycle, please contact your Customer Success Manager (CSM) to enable this feature.
Note: Tasks purchased through auto-recharge are valid only until the end of your current billing cycle.
Auto-recharge Limits
Maximum of 4 auto-recharge transactions per day.
Maximum of 15 auto-recharge transactions per month.
No refunds are issued for previously added packs if auto-recharge is later disabled.
Charging and invoicing for wire transfer or credit card payments remain unchanged.
Enable Auto-recharge
You can enable auto-recharge using either of the following methods:
Enable Auto-recharge from the Billing Section
Go to Global Settings > Plans & Billing > Active Add-ons.
Locate the Connector App task add-on.
Enable Auto-Recharge.
Select the number of task packs to be added automatically each time the threshold is reached.
Auto-recharge will be triggered when 90% of your purchased tasks are exhausted in the account. You can select the number of packs to be Auto-recharged each time. However, we recommend 1 pack as the default, which can be increased based on the usage requirement in the account. The number of times auto-recharge can happen is limited to 4 per day and 15 per month.
The tasks purchased through Auto-recharge are valid only till your current billing cycle. Hence, set the number of packs to 1 will avoid any wastage of purchased tasks.
You need an active online payment method to enable this for your account.
Enable Auto-recharge by contacting support
If you are on an offline billing cycle, email support@freshservice.com or contact your Customer Success Manager to enable this feature.
Disable Auto-recharge
Auto-recharge can be disabled at any time.
No refunds will be provided for task packs already added.
Future auto-recharges will stop after the feature is disabled.
To disable auto-recharge, contact your Customer Success Manager.