In the reports, the ability to identify the approver of a ticket in the approval flow depends on whether they are part of the change lifecycle. If the approver is involved in the change lifecycle, their approval details will not be accessible in the reports.
However, there are specific conditions that, when satisfied, allow an agent to access the approval data in analytics:
- The agent has access to view the associated ticket or change.
- The agent themselves is the designated approver for the approval.
- The agent is the delegated approver of the original approver.
Meeting any of these conditions will enable the agent to see the relevant approval information in the analytics reports.
