Freshservice integration with Zoom

Modified on: Fri, 27 Mar, 2026 at 1:19 AM

Configure the Zoom integration to securely manage user data and automate administrative actions directly from your Freshservice service desk.

Setting up the Zoom integration

Follow these steps to configure the integration within your Zoom and Freshservice accounts.

Access the Zoom App Marketplace:
1. Log in to your Zoom Admin account.
2. In the navigation menu, go to Advanced > App Marketplace.
3. In the top right corner, select Develop > Build App.
Create a new app:
1. Select General App (this builds a web app to securely integrate with Zoom APIs and access authorized data using OAuth 2.0).
2. Select Create to proceed.
Configure app settings:
1. Ensure the Development button is selected (located in the middle of the page) to publish the app within the Zoom Marketplace and restrict external access.
2. Rename the app (displayed at the top left corner) to your preferred name. For example Heimdall Test.
3. Under Select How the App is Managed, choose Admin-managed (this allows account admins to manage the app and access user data based on selected scopes).
4. Click Save
Copy App credentials
1.Copy the Client ID and Client Secret (these will be required for further configuration).

5. Configure OAuth Settings:

Under OAuth Information, add the following URL in both the Redirect URL for OAuth and Allow Lists sections: https://{{domain}}.freshservice.com/api/_/credentials/oauth_callback
Note: Replace {{domain}} with your Freshservice account domain (for example, eucinternalauto1).
Select Continue.

6. Set Access, Surface, and Embed Settings:

On the Access page, proceed without making any changes.
On the Surface page, proceed without making any changes.
On the Embed page, proceed without making any changes.

7. Define Scopes:

On the Scope page, select Add Scopes and use the search bar to find the necessary permissions.
For example, to remove a member from a group, locate the Remove a Group’s Member action under Product Group and select the scope.
Important: Do not select Contact Group scopes. Ensure you only choose permissions related to the Product Group.

8. Finalizing the Setup:

Once all 28 required scopes are added, the Zoom side of the configuration is complete.
Log in to your Freshservice account to update the Zoom OAuth credentials using the Client ID and Client Secret obtained in Step 5.

Scope description

The following table describes the scope.

Product	Scope	Action	Description	Licence Type
Group	group:write:group:admin	Create Group	Create a group	A Pro or higher account
Group	group:update:group:admin	Update Group	Update a group	Pro, Business, or Education account
Group	group:read:group:admin	Get Group Details	View a group	Pro, Business, or Education account
Group	group:delete:group:admin	Delete Group	Delete a group	A Pro, Business, or Education account.
Group	group:write:member:admin	Add Group Member	Add members to a group	A Pro, Business, or Education account.
Group	group:update:member:admin	Update Group Member	Update a group's member	A Pro or higher account
Group	group:delete:member:admin	Delete Group Member	Remove a group's member	A Pro, Business, or Education account
Role	role:write:role:admin	Create Role	Create a role	A Pro or higher plan
Role	role:update:role:admin	Update Role	Update a role	A Pro or higher plan
Role	role:read:role:admin	Get Role	View a role	A Pro or higher plan
Role	role:delete:role:admin	Delete Role	Delete a role	A Pro or higher plan
Role	role:write:member:admin	Assign Role to Member	Add a member to a role	A Pro or higher plan
Role	role:delete:member:admin	Unassign a Member Role	Remove a role's member	A Pro or higher plan
Meeting	meeting:read:meeting:admin	Get Meeting Details	View a meeting	Host user must have a Zoom Meetings Basic license or higher
Meeting	meeting:write:meeting:admin	Create Meeting	Create a meeting for a user
Meeting	meeting:delete:meeting:admin	Delete Meeting	Delete a meeting
Meeting	meeting:write:registrant:admin	Add Meeting Registrant	Add a registrant to a meeting	The host must be a Licensed user type
User	user:read:user:admin	Get User Details with ID	View a user
User	user:read:list_permissions:admin	Get Granted Permissions for User with ID	View a user's permissions
User	user:write:user:admin	Create User Create User Outside Managed Domain Create Standalone User Create SSO User	Create a user	A Pro or higher plan
User	user:update:user:admin	Update User with ID	Update a user
User	user:delete:user:admin	Delete User with ID	Delete a user
User	user:update:email:admin	Update User’s Email with ID	Update a user's email
User	user:update:password:admin	Update User’s Password with ID	Update a user's password
User	user:update:status:admin	Activate User with ID Deactivate User with ID	Update a user's activation status
User	user:delete:assistant:admin	Delete User’s Assistants with ID Delete User’s Specified Assistant with ID	Remove a user's assistant
User	user:read:token:admin	Get User’s Token with ID	View a user's token
User	user:delete:token:admin	Revoke User’s SSO Token with ID	Remove a user's token